Returns & Exchanges
Due to EU legal requirements, Rug Stories has a 14-day return policy: you have 14 days from the time that your order is delivered, to ship it back to us for a refund or an exchange. Any claim regarding the delivery of product(s) must be submitted in 14 days following the issued receipt of the product(s). They must be sent back in their original shipping condition (packaging, accessories, tag, etc.) and according to the following shipping conditions.
Original shipping costs are non–refundable. Rug Stories reserves the right to refuse any return of merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.
If you would like to issue a claim or request a return, please send us an email at firstname.lastname@example.org and we will send you the instructions for the return and the authorization of return. Please do not ship back your return without this authorization, as it will not be processed. Any parcel returned after the prescribed time frame shall be declined and returned to the sender.